Privacy Notice

Last updated: September 2026
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Privacy Notice

At Nostos, we respect your privacy and are committed to protecting your personal information.
This Privacy Notice explains how we collect, use and protect your personal data when you visit our website or contact us.

Who we are

Nostos is a specialist insurance business providing underwriting and insurance-related services.

Data Controller

Nostos Services Ltd,
16 Winchester Walk,
Borough Market,
London SE1 9AQ

Email: info@nostos-services.com
Telephone: [+44 …]

Information we collect

We may collect personal information including:

  • Your name
  • Company name
  • Email address
  • Telephone number
  • Information contained within your enquiry
  • Technical information about your visit to our website (such as browser type, device information and IP address)

We only collect information that is relevant to providing our services or responding to your enquiry.

How we use your information

We may use your personal information to:

  • Respond to enquiries
  • Communicate with you
  • Provide information about our services
  • Improve our website and user experience
  • Comply with legal and regulatory obligations
  • Protect our business and website from misuse

We will only use your information where we have a lawful basis for doing so.

Lawful basis

Depending on the circumstances, we process personal information because:

  • You have asked us to respond to an enquiry.
  • It is necessary for our legitimate business interests.
  • We are required to comply with legal or regulatory obligations.
  • You have given your consent (where required).

Sharing information

We do not sell your personal information.
We may share information with trusted third-party service providers who help us operate our website or business, including:

  • Website hosting providers
  • IT support providers
  • Professional advisers
  • Regulatory or legal authorities where required

All third parties are expected to protect your information appropriately.

International transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to meet legal and regulatory requirements.

Your rights

Under UK data protection legislation you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request transfer of your data where applicable
  • Withdraw consent where processing is based on consent

If you wish to exercise any of these rights, or if you have a question or concern about how we process your personal information, please contact us using the details set out in this Privacy Notice.

Data protection complaints

If you are dissatisfied with how we have handled your personal information, we encourage you to contact us in the first instance so that we can investigate and try to resolve your concerns.

Please provide details of your complaint by email or in writing using the contact details above. We will acknowledge your complaint within 30 days and will investigate it promptly. We aim to resolve all complaints without undue delay.

If you remain dissatisfied after we have responded, or you believe we have not handled your personal information in accordance with applicable data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Further information is available at www.ico.org.uk.

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